FAQ

Paying is as easy as any online shop – simply use your credit or debit card at checkout, and you’re done. No hassle, no waiting, no extra steps – just a smooth, secure transaction!

Before purchasing, please check that your card is enabled for international online transactions.

All packages shipped from South Korea to the United States are now subject to customs clearance fees:

• 15% for orders valued over $100
• 25% for orders valued over $800

At Charm River, these fees are already included in your checkout total. This means you won’t need to pay any additional taxes or customs charges when your package arrives – we take care of it on your behalf.

If you have your own FedEx account, you can contact us before placing your order. In that case, we will not charge the customs fee, and you’ll be able to handle the payment directly through your FedEx account.

To make shopping easier, we cover part of the customs fee for you – you’ll only be charged 10% of your order value, and we pay the remaining amount ourselves.

Based on our extensive experience, packages typically reach the United States within 2-7 business days. While occasional instances of faster delivery are possible, the same can be said for occasional delays.

Sometimes packages can be held by customs. If this happens, don’t worry – it usually takes up to 10 business days for the carrier to provide updates. During that time, the best step is to reach out to the logistics company directly for assistance.

If customs requires a tax payment, the recipient will need to cover this fee in order for the parcel to be released. Once it’s paid, the package continues on its way.

On rare occasions, customs may decide not to release the shipment at all. In that case, we’ll take care of you. You can either:

• receive a refund (with the shipping fee deducted), or
• choose a free reshipment at no extra cost with a brand-new tracking number.

If the replacement shipment also faces customs issues, we’ll work with you to find the best solution. Please note that if a parcel is not released simply because the recipient declined to pay the required tax, we won’t be able to offer compensation.